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  • How do I make an appointment?
    You can email or navigate to Clients can make, cancel, or reschedule appointments via the client portal anytime prior to 24 hours to a scheduled session by clicking- You will receive a reply within 24- 48 hours. Please note that you will need to complete all paperwork 48 hours prior to your appointment. If paperwork is not completed your appointment will be rejected until all forms are received.
  • How long does a session last?
    Individual counseling sessions are generally 45 minutes long. If you need an extended session that can be arranged with your clinician.
  • How do I pay for therapy?
    We use for our insurance billing. They will manage all claims, and collect co-pays. Forms will be provided via email at intake. A Good Faith Estimate for service will be provided to all client's not using health benefits. This will indicate the fee per session, and details surrounding length and duration of services. If you are NOT using your health benefits, you do NOT need to complete any forms with Headway.* Currently, we accept Aetna, Horizon BCBS, United Health Care, Oscar, and Optum insurance plans. Many insurance companies offer out of network benefits. Contact your carrier for additional information. Please check with your insurance company to verify benefits. If your insurance changes please let us know.
  • How will therapy help me?
    Together, we will understand the experiences that have brought you where you are today. We then begin to understand how those experiences color your perspective, thoughts, beliefs, and and how those beliefs impact our daily fuctioning. Through cognitive restructuring, improved communication strategies, and learned coping techniques we begin to strengthen a stronger healthier self.
  • I need to cancel a scheduled appointment, what do I do?"
    Client's can cancel a scheduled session using the online calendar in the client portal up to 48 hours prior to your appointment. Please do NOT use Headway to communicate cancellations or communication. This site is not checked daily.* Please inform the office within 48 hours of a cancellation via phone or email to avoid late cancellation and no show fees. With enough notice, an alternate appointment time available may be available. Please note that no-show/late cancel fees are not reimbursable by your health care carrier. Clients can request a change in medium (telehealth vs. in person with no less than 6 hours notice. These requests will be met whenever possible.
  • I am having a mental health emergency, what should I do?"
    If this is an emergency, please dial 911 or visit your nearest emergency room immediately.
  • Does my insurance benefits cover couples counseling?
    Unfortunately, in most cases the answer is no. Contact the office with any questions.
  • How does scheduling work?
    Most clients choose a specific day and time to meet each week. You will be offered the opportunity to choose available reoccuring days/times during intake. If you find your schedule changes, please communicate that to your clinician ASAP so that another day/time can be provided. If your lifestyle or schedule do not allow for that type of scheduling you can also choose to book open times using the live online calendar. If you have not made an appointment, rescheduled a missed appointment, or communicated with your clinician in over 3 weeks, you will be moved to inactive. If you would like to reengage in therapy at a later date just contact the office and let us know. Client portal access will be closed for inactive clients.
  • How does termination work?
    You, as the client may terminate services at any time, for any reason. We request, whenever possible that a final termination session is held so that closure, review, and resources can be provided. Your clinician may terminate services if * your specific needs fall outside their expertise * your commitment to therapy at this time is wavering (session participation and attendance) * if there is an unpaid balance
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